MYR 4,000.00

Customer Service Consultant (Bandar Sunway) Petaling

  Customer Service   (Item ID: 29061)

Grab the opportunity to work with Malaysia's leading telecommunication service provider. With the HQ based in KLCC, now they are hiring for their contact center in Bandar Sunway. A multiple awards winner company in 2015 (Putra Brand Awards 2015 - The People's Choice - GOLD Communications Network, 2015 Frost & Sullivan Malaysia Excellence Awards - Excellence in Customer Experience - Telecommunications Industry Malaysia - Contact Center), don't miss your opportunity to be part of their team!

 

Customer Service Consultant (Bandar Sunway)

 

Responsibilities:

• To be responsible and dedicated to all incoming telephone enquiries / e-mails / fax or e-service from customers, problems and complaints relating to client's products and services, with the objective of resolving issues as timely, providing first excellent contact resolution

• To meet / exceed productivity and quality standards (e.g.: e-mail response time, quality call monitoring and customer satisfaction monitors)

• Provide customers with accurate and precise product and service information

• To escalate any queries or unresolved or priority issues that cannot be completed with the agreed procedure

• Undertake any other duties assigned by Management from time to time

 

Requirements:

• Minimum Sijil Pelajaran Malaysia (SPM) holder with at least 1 year relevant work experience in Contact Centre environment

• Ability to read, write and converse fluently in English and Bahasa Malaysia

• Ability to converse in Mandarin is an added advantage (language allowance is provided)

• Able to work on rotational shifts including night shift (if and when required), weekends and public holidays

• Possess outstanding customer service skills, customer focused, with a desire to resolve each customer's issue

 

Remuneration:

• Basic Salary: RM2500 - RM4000

• Mandarin Language Allowance: RM200

• Shift Allowance: RM200 - RM300 

• Overtime: RM100 - RM500 (unlimited)

 

Interested? Email your updated resume to mim.johari@brandtinternational.com

 

For Walk-in interview:

Level 3A, Melilea Tower, No. 6, Avenue 3, The Horizon, 

Bangsar South, No. 8 Jalan Kerinchi, 

59200 Kuala Lumpur

Monday - Friday @ 10am until 4pm (except public holiday)

CANDIDATES ARE REQUIRED TO BRING THEIR UPDATED RESUME, COPY OF I/C , COPY OF SPM & ABOVE


 Published date:

08/03/2016 4:39 pm

 Expiration date:

21/12/2016

 Modified date:

08/03/2016

 Region:

Selangor

 City:

Petaling

 City area:

Bandar Sunway

 Address:

Pinnacle, Bandar Sunway, Jalan Lagoon Timur, Selangor




 

Job details

Hiring someone
Brandt International Sdn Bhd
RM4000


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Mim



 Tel.: 0172585263

 Region: Kuala Lumpur

 City: Lembah Pantai

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