Cemara Apartment For...
Grab the opportunity to work with Malaysia's leading telecommunication service provider. With the HQ based in KLCC, now they are hiring for their contact center in Bandar Sunway. A multiple awards winner company in 2015 (Putra Brand Awards 2015 - The People's Choice - GOLD Communications Network, 2015 Frost & Sullivan Malaysia Excellence Awards - Excellence in Customer Experience - Telecommunications Industry Malaysia - Contact Center), don't miss your opportunity to be part of their team!
Customer Service Consultant (Bandar Sunway)
• To be responsible and dedicated to all incoming telephone enquiries / e-mails / fax or e-service from customers, problems and complaints relating to client's products and services, with the objective of resolving issues as timely, providing first excellent contact resolution
• To meet / exceed productivity and quality standards (e.g.: e-mail response time, quality call monitoring and customer satisfaction monitors)
• Provide customers with accurate and precise product and service information
• To escalate any queries or unresolved or priority issues that cannot be completed with the agreed procedure
• Undertake any other duties assigned by Management from time to time
• Minimum Sijil Pelajaran Malaysia (SPM) holder with at least 1 year relevant work experience in Contact Centre environment
• Ability to read, write and converse fluently in English and Bahasa Malaysia
• Ability to converse in Mandarin is an added advantage (language allowance is provided)
• Able to work on rotational shifts including night shift (if and when required), weekends and public holidays
• Possess outstanding customer service skills, customer focused, with a desire to resolve each customer's issue
• Basic Salary: RM2500 - RM4000
• Mandarin Language Allowance: RM200
• Shift Allowance: RM200 - RM300
• Overtime: RM100 - RM500 (unlimited)
Interested? Email your updated resume to email@example.com
For Walk-in interview:
Level 3A, Melilea Tower, No. 6, Avenue 3, The Horizon,
Bangsar South, No. 8 Jalan Kerinchi,
59200 Kuala Lumpur
Monday - Friday @ 10am until 4pm (except public holiday)
CANDIDATES ARE REQUIRED TO BRING THEIR UPDATED RESUME, COPY OF I/C , COPY OF SPM & ABOVE
08/03/2016 4:39 pm
Pinnacle, Bandar Sunway, Jalan Lagoon Timur, Selangor
|Brandt International Sdn Bhd|
Region: Kuala Lumpur
City: Lembah Pantai
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